The Kinnon Squad VIP rewards program (‘Program’) is a loyalty reward program offered by the Kinnon brand (owned by Hallow Brands Pty Ltd ACN 157 670 963) to certain customers of the brand. The Kinnon Squad is accessible through https://kinnon.com.au and any other related sites and applications referred to on Kinnon’s website.
The Program allows persons who have completed the membership enrolment steps (each, a ‘Kinnon Squad VIP’ or ‘VIP’) in accordance with the present Terms and Conditions to earn and redeem credits and rewards when making purchases on items identified by Kinnon as a part of the Kinnon Squad VIP program.
Members acquire no vested right or entitlement to the continued availability of any reward, benefit or redemption level.
1.2 TERMS AND CONDITIONS
The terms and conditions set forth herein (the ‘Terms & Conditions’, and together with any terms set forth on the Program website, the explainer page and any other terms accessible through any of the foregoing, collectively the ‘Program Terms’) govern the Program. Kinnon in its sole discretion can, restrict, suspend, amend, extend or otherwise alter the Program Terms at any time and without prior notice. If the Program Terms have been updated, Kinnon will post the new Program Terms on the Program Website and note the date that they were last updated, and no change will be effective until such change has been posted for at least ten (10) days. We encourage VIP Members to review the Program Terms each time they use the Program.
By using or enrolling in the Program, you accept and agree to be bound by these Terms and Conditions.
2. PROGRAM MEMBERSHIP
2.1 MEMBERSHIP ENROLLMENT
Membership is free and no initial purchase is required to become a Member. To become a valid Member, you must complete the enrolment process by providing complete and accurate information and indicating your acceptance of the Program Terms.
2.2 PASSWORDS AND SECURITY
To enrol in the Program, you will have to register and create an Account with us and provide one or more names, email addresses, login usernames and passwords (together, ‘ID’). You are responsible for maintaining the confidentiality of your ID. You agree not to use the ID of any third party or disclose your ID to any third party. You are responsible for all activity that occurs on your Account. If you suspect any unauthorized use of your Account, you must notify us immediately. You agree to provide us with correct and complete Account information always and inform us of any changes to the information you have provided. We will keep your ID confidential. Only one Kinnon Squad VIP rewards account (‘Account’) is permitted per person.
2.3 SUSPENSION RIGHTS; CAPACITY
If Kinnon determines that a Program Member has abused any of the Program’s privileges, fails to comply with any of the Program Terms, or makes any misrepresentation to Kinnon, we may in our sole discretion, take such actions as deemed appropriate, including without limitation, suspending such Member’s privileges under the Program with or without notice to the Member and without liability to Kinnon.
Points will not be awarded if in Kinnon’s reasonable opinion the merchandise purchased will be used for resale or commercial use and any benefits awarded on such purchases will be forfeited. If a Member was awarded points for an offer or promotion in which a Member purchased product(s) more than reasonable quantities, the points awarded as a result of that offer or promotion may be forfeited without prior notice and the Account may be suspended or closed.
Unless further restricted elsewhere in the Program Terms, Membership is only available to (i) individuals above the age of majority and who have legal capacity, and (ii) corporations, businesses, charities, partnerships, enterprises, schools or anyone other than an individual, provided that such entity has legal capacity and has duly authorized such Membership. If a Member does not meet the capacity requirements set out above, all points awarded to such Member may be forfeited without prior notice and the Account may be suspended or closed.
2.4 CHANGE IN INFORMATION
Program Members are responsible to advise Kinnon immediately of any change to their address or other contact information. Kinnon will not be responsible for any communication not received by a Program Member, provided that Kinnon sent such communication to the address or other contact information then on file from such Program Member.
2.5 INACTIVE ACCOUNTS
A Program Member Account is deemed to be inactive if it has not been used within five years. Once an Account is deemed to be inactive, all benefits to such Member may, in the Company’s sole discretion, be deemed to have been forfeited by such Member, with or without notice.
2.6 ACCOUNT CLOSURE
Benefits and store credits are reduced to zero upon closure of a Membership.
If a Membership Number is used by any other person, all benefits relating to purchases made by such other person will be credited to the Member’s Account. Kinnon assumes no liability or responsibility for benefits redeemed by any person(s) prior to a notification to Kinnon’s Customer Care team that the Membership Number has been compromised. Any points redeemed prior to notification shall be at the Member’s risk.
3. TIERS & PROGRAM REWARDS
3.1.1 Members are allocated to tiers of the Kinnon Squad (Member’s status level) based on their spend balance in the following manner:
Bronze VIP: on program sign up – no spend required
Silver VIP: Members who spend more than $250 in 12 months
Gold VIP: Members who spend more than $750 in 12 months
Luxe VIP: Members who spend more than $1500 in months
3.1.2 A Member may move at any time to a higher tier in the Kinnon Squad when that member’s spend balance qualifies them to move to a higher tier.
3.1.3 On each Member’s anniversary, a Member’s status will be determined by the Member’s Tier Spend Balance and the Member will, depending on the Member’s Tier Spend Balance, either retain their Member Status or be moved down to a different tier. The Member’s status will then remain in that tier until the next Anniversary unless the Member’s Spend Balance qualifies the Member to move to a higher tier.
3.1.4 All valid purchases will contribute to a Member’s spend balance
Kinnon Squad VIP benefits cannot be assigned, exchanged, traded, bartered, purchased or given by gift or otherwise sold.
3.4 RETURN/EXCHANGE POLICY
In the event of a return/exchange of any eligible purchase that initially earned a store credit or benefit will be deducted automatically from the Account that was used for the eligible.
From time to time, the Company may advertise or offer exclusive offers to select Members to redeem points for items other than a discount reward, or receive other benefits or discounts.
4.1 CONFIDENTIAL INFORMATION
We are committed to protecting your privacy. We will maintain the privacy and security of all personal information collected from Members, including, but not limited to: name, address, email address, telephone numbers, date of birth, account number and purchasing information (‘Personal Information’).
You understand that through your use of the Program, you consent to the collection and use of this information. As part of providing you the Program, we may need to provide you with certain communications, such as service announcements and administrative messages. These communications are considered part of the Program and your Account.
By sharing your email address and as an active customer and Program Member, we and/or our service providers may communicate special offers, services, promotions and program information. You can unsubscribe from receiving such messages at any time by updating your online account, by contacting customer service of the applicable entity, or by clicking unsubscribe at the bottom of any promotional email.
By enrolling in the Program, each Member (i) certifies that he or she is over the age of majority in the province in which he or she resides (or is supervised by a parent or legal guardian who agrees to the Program Terms) and of mental capacity (or is supervised by a legal guardian who agrees to the Program Terms), (ii) consents to Kinnon’s collection and use of certain personal information, except as he or she may otherwise notify Kinnon and (iii) agrees to the Program Terms, as they may be amended from time to time.
Any abuse by a Member of the Program’s privileges, any failure by a Member to follow these Terms and Conditions, or any misrepresentation by a Member may subject the Member to expulsion from the Program, including forfeiture of all accumulated points.
Every effort has been made to ensure that the information herein is correct. Kinnon is not responsible for any errors or omissions in printed copies of these Terms and Conditions nor those published from time to time on its website.
Any waiver by Kinnon of the strict observance, performance or compliance by a Member with any of the Terms and Conditions contained herein, either expressly granted or by course of conduct, shall be effective only in the specific instance and shall not be deemed to be a waiver of any rights or remedies of Kinnon as a result of any other failure to observe, perform or comply with the Terms and Conditions. No delay or omission by Kinnon in exercising any right or remedy hereunder shall operate as waiver thereof or of any other right or remedy.
If any provision in these Terms and Conditions is determined to be invalid, illegal, or unenforceable, such determination shall not affect the validity and enforceability of any other remaining provisions of these Terms and Conditions.
If you have any questions about the Kinnon Squad VIP Program or these Terms and Conditions or if you wish to provide any feedback, please contact our Customer Care team at firstname.lastname@example.org or +61 3 9682 9622.